Boost Cost-Savings
Through Real-Time
CX Monitoring
Loyal-Eyez your People & Your Customers.
Loyal-Eyez is a comprehensive, people-oriented solution that focuses on increasing employee retention and boosting customer loyalty. Complete with short surveys, intuitive dashboards, QA review tools, and role-based training.
Our Loyal Customers
Save Costs & Boost Your Bottom Line
With Real-Time Actionable Feedback, Loyal-Eyez can Help you drive Cost-savings.
Increased Employee Retention & Happiness
Increase employee retention through training, evaluation, and rewards, and avoid expensive on-boarding and new hire costs. Your people will feel happier, more supported, and want to stay longer.
Knowledgeable Agents & Customer Retention
Through consistent training and performance evaluation, your agents will be more knowledgeable and fully equipped to provide superior customer service. This can also help boost customer retention.
Start Training Early & See Better Performance
Implement role-based training from the beginning. By implementing training and conduct consistent performance evaluations you will see an improvement in performance across the board.
Ignite Customer Loyalty with Loyal-Eyez
Loyal-Eyez is an easy to use & intuitive tool that gives insights into all levels of your operation in order to drive improvement and boost customer loyalty.
The Short Survey
The survey encourages clients to leave reviews of their experience with customer service agents, while measuring emotions and tone of voice. With Loyal-Eyez you get short, mobile-friendly surveys, and response rates are always high.
The Performance Dashboard
The Performance dashboard offers real time insights measured using Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS). With clear KPIs, your people have insights into their own performance and tools for improvement at their fingertips.
The Trend Dashboard
The Trend Dashboard provides a view into the bigger picture of your operation. A selection of KPIs allow you to see what is trending so that you can track an agent’s progress and see improvement within their team and your company.
Our Call Center Training Performance Evaluation Solutions
OUR SOLUTIONS
Call Centers
Call centers can easily adopt Loyal-Eyez into their current workflow to improve performance and get quality feedback from clients. Make your agents more involved, motivated and responsible. With our QA Review (Quality & Assurance) program, reviews are triggered based on certain performance thresholds. Loyal-Eyez offers easy-to-use tools that help team leaders drive improvement and provide customer's the best service experience.
Call Center
Advantages
Boost Employee lOYALTY
See agent improvement, employee loyalty and a lower turnover rate.
Reward excellence
Reward great performance & make your agents feel appreciated.
Retain Top Talent
Retain top performing Agents through motivation & reward.
Train & Coach
Improvement Tool
Loyal-Eyez easily connects to your Learning Management System (LMS) and offers a range of tools to support learning and assessment including role-based and user-based training.
Trainer Review
Evaluation Tool
Assess your trainer's effectiveness in delivering training materials. By evaluating how well your trainers perform, you can ensure your agents are on a path to success and improvement.
Specialized Training
Training Tool
Loyal-Eyez provides user and role based training through our specialized partner, connecting you with the right program, whether your agents need in-person or online coaching.
Proof of Performance
Authentication Tool
Showcase the value of your product or service. With clear KPIs and performance reports, you will have unique insight and a deep understanding of how the customers views your service.
With Loyal-Eyez You Get Improved
Customer RESPONSES
NPS & CSAT Scores
Employee Retention
OUR SOLUTIONS
Evaluation by Stakeholders
Loyal-Eyez allows your stakeholders to evaluate all aspects of your operations, providing real-time insights, actionable data, and the tools needed for improved transparency. Building trust, and creating a united team starts with Loyal-Eyez.
Your People Matter Most.
They drive your business forward on the path to success.
Improve happiness & Employee Retention
Your company's success relies greatly on your People. Employees who feel appreciated are more likely to stay. When an employee is supported, valued and motivated in their role, they give more effort and perform better.
Solutions Designed for You & Your People
Loyal-Eyez is devoted to continuous innovation. Our software and solutions are always designed with People in mind. Each Loyal-Eyez solution is created with the goal to excel customer experience, motivate your People, and bring teams together.
Create a workplace that supports and values its employees, fosters creativity, and provides consistent customer service.
