CALL CENTER SOLUTION
Success Starts Here.
Loyal-Eyez provides your call center with all the tools needed for success including CSAT & NPS. Are you ready to boost employee loyalty, improve retention, and increase customer satisfaction?
At a Glance
Loyal-Eyez is the ultimate solution to customer experience management, allowing you to get and get insights on all operational levels of your call center. With Loyal-Eyez, integration is easy, feedback is immediate, and improvement is continuous.
Explore what Loyal-Eyez can do for you
Improve Employee
Retention
Retain your top performing agents by making them feel seen, heard, and appreciated.
Support Improvement with Training
Connect training materials and protocols specifically designed for your unique operation.
Share Real-Time Feedback with Agents
Share unique customer feedback directly with agents to encourage self-improvement.
Connect Loyal-Eyez To Your CRM solutions.
For a completely integrated and easy-to-use solution with greater Agent monitoring.
QA Reviews Matter.
Implementing Quality & Assurance Reviews into your operation is key to providing your customers with consistent, high-quality service experiences. With Loyal-Eyez, Agent reviews are triggered by performance. From feedback and gathered survey data, reviews are automatically triggered based on certain thresholds.
Provide Consistent Customer Service
The QA Review program helps ensure that all Agents are delivering the same level of service, and performance is tracked consistently.
Real-time Reviews & Scorecards
Using forms and scorecards, Customer-Agent interactions are measured and scored in real-time for easy monitoring & quick improvement.
Efficient Agent Improvement
By triggering Agent reviews based on performance thresholds, areas of improvement can be targeted efficiently, and in real-time.
Real-time, actionable feedback from your customers & agents at your fingertips.
Illuminate
Areas of improvement & Agent performance
Provide your team leaders with the tools they need to measure performance and review agents. Through an intuitive, easy-to-use solution, Loyal-Eyez gives you real-time feedback and invaluable insights into your customer's experience, and your agent's performance.
Connect with the
Customer
Using a Short Survey that measures unique and important elements such as Emotions & Tone of Voice. Surveys are customizable, and designed to result in higher response rates.
Evaluate
Performance.
Using CSAT and NPS, team leaders & agents can evaluate performance using real-time feedback and invaluable insights into all levels of your call center operation.
Motivate Your
People.
Highlight great performance, retain top talent, and help drive improvement through training materials & guided sessions that encourage Agents to self-evaluate and take initiative.
Inspire your agents to succeed & improve employee retention
motivate
your People To Boost Customer Loyalty
With Loyal-Eyez, your people will feel seen, heard, and inspired. Using the Performance and Trend Dashboards, you can target areas of improvement and provide your agents with solutions, training, and the encouragement they need to excel.
Energize Your People
Energize your agents and team leaders by providing them with a complete & comprehensive platform for success.
Reward Performance
With real-time feedback, Agent's can be rewarded for great performance. Good work won't go unnoticed.
See Performance Trends
With the Trend Dashboard, Agents and team leaders can feel motivated to continue improving.
Train & Coach Your People
Provide your Agents with training materials based on performance to boost motivation & confidence.
Multilingual & Multi-channel
Improve
performance & Retain your people
The Performance Dashboard offers real-time insights, allowing leaders to have a complete understanding of how their team is performing at all times. With invaluable insights and implemented training programs, you can see tangible improvement right before your eyes.
Improve Agent Performance
Real-time visualized data will give your agents and leaders insight into areas of strength and weakness.
Boost Customer Loyalty
With a clearer understanding of how your customer feels, you can improve what matters most to them.
Enhance Customer Service
Evaluate and improve key metrics like customer satisfaction, call handling time, and resolution rate.
Higher Employee Retention
Agents will feel supported, motivated and connected to their team which can lead to increased retention.
Customizable Training that encourages Self-Improvement & Boosts Agent Confidence.
Improve happiness & Employee Retention
Your call center's success relies greatly on your Agents. When your People are supported, valued and motivated in their role, they are likely to perform better and give 100% of their effort. Agents who feel appreciated at work are more likely to stay.
Solutions Designed for You & Your People
At Loyal-Eyez we are devoted to continuous innovation. Our software and solutions are always designed with People in mind. Every solution is created with the goal to excel customer experience, motivate your People, and bring teams together.
We help create
Happy Employees & happy Customers
Your People matter most. They drive your business forward on the path to success.
More Solutions for Your call Center
Loyal-Eyez is a complete and comprehensive Call Center Solution, with add-on services tailored to your needs.
Train & Coach
Improvement Tool
Loyal-Eyez easily connects to your Learning Management System (LMS) and offers a range of tools to support learning and assessment including role-based and user-based training.
Trainer Review
Evaluation Tool
Assess your trainer's effectiveness in delivering training materials. By evaluating how well your trainers perform, you can ensure your agents are on a path to success and improvement.
Specialized Training
Training Tool
Loyal-Eyez provides user and role based training through our specialized partner, connecting you with the right program, whether your agents need in-person or online coaching.
Proof of Performance
Authentication Tool
Showcase the value of your product or service. With clear KPIs and performance reports, you will have unique insight and a deep understanding of how the customers views your service.
