EVALUATION TOOL
Trainer Review
Assess a trainer's effectiveness in delivering training materials so that you can be sure that your agents are on a path to improvement.
At a Glance
Trainer Review helps make your training programs even better. By measuring effectiveness through short surveys with important KPIs, you can see insights into trainer performance through feedback from your Agents. With Trainer Review, call centers are provided with the tools needed to reach improvement goals and maximize learning outcomes.
Individual Trainer Dashboard
Each trainer has a personal dashboard with filters for their training program where they can see a complete visualization of all performance results and trends.
Feedback From Your People
Feedback gathered directly from your Agents after training sessions provides you with invaluable information into training effectiveness.
Increase Training Effectiveness
LoyalEyez trainer evaluation software is ultimately designed to ensure that your People receive the best possible learning experiences.
Anonymous or Identified Feedback
After training sessions, Agent feedback can be provided anonymously or identified in order to encourage security and honesty.
CRM & LMS Integration
Mobile-Friendly
Multilingual
Survey Creation
Why is Trainer
Evaluation Important?
Trainer evaluation is important in optimizing learning outcomes. It gives you a clear understanding of the effectiveness of your trainers & training programs, helps identify areas of weakness and improvement, and can improve quality.
Ensures Fairness & Consistency
Software-based evaluations are more objective and consistent compared to those coordinated by people. Trainers are evaluated on the same criteria, ensuring fair and impartial results.
Efficient Data-Driven Insights
With data-driven insights the performance of trainers can be measured quickly, precisely and efficiently, which can save time and resources in the long-term.
Improves Trainer Quality
By assessing a trainers efficiency in delivering learning material, you can identify strengths, weakness and areas where improvement can be addressed.
