IMPROVEMENT TOOL
Train & Coach
An engaging and easy-to-use solution that can be easily connected to your Learning Management System (LMS). From an early stage or during on-boarding, create, organize, and deliver learning content based on performance thresholds. Are you ready to start seeing improved agent performance?
At a Glance
With Train & Coach, you can easily link Loyal-Eyez to your Learning Management System (LMS). Train & Coach is designed to create, organize, and deliver learning content based on unique thresholds and customer feedback. When customers give feedback, performance is measured and training materials are suggested. We also offer training programs through our specialized training partner. This is the perfect add-on solution to facilitate learning and provide your agents with the support necessary to improve and stay motivated.
Reward Excellent Performance
Provide your Agents with rewards based on excellent performance, improvement and after training completion.
Boost Customer Loyalty
With training comes better agent performance, so you can be sure that your customer's experience is exceptional every time.
Create a Confident Workforce
With training, Agents can develop new skills, improve performance, and feel proud of their accomplishments and growing confidence.
Increase Agent Engagement
Agents who are well-trained are equipped with the skills needed to provide high-quality service and excellent customer engagement.
Educate, Monitor & Inspire Your People.
With Train & Coach call center operations are provided with a comprehensive, engaging and easy-to-use solution to train Agents. Learning management systems (LMS) can easily be linked to your Loyal-Eyez Experience Suite, and programs are tailored to the unique needs of each individual. With Train & Coach you can monitor, educate, and inspire your Agents to improve, while increasing Agent retention and enhancing your customer's experience.
why is training important?
Improve Overall Agent
Compliance
Agents with training have a stronger understanding of company regulations and policies. This helps ensure that your People understand and comply with standards to reduce risk.
Reduce Onboarding & Recruitment Costs
When you invest in training, you are investing in your People. Training is a cost-effective way to improve Agent performance, and reduce the cost of recruitment and new hires.
Nurture Creativity &
problem Solving
Both creativity and learning involve critical thinking, planning and focused attention. By providing your Agent's with training, you are helping to develop a creative, forward-thinking workforce.
Develop a
competitive edge
With training comes high-quality Agents who are equipped with unique skills. Call centers with accredited Agents can stand out from their competitors and rise to the top of their industry.
Real-Time Results
Multilingual
CRM Integration
a flexible solution
With Train & Coach, everything is at your fingertips. It can be customized to meet the goals of your operation, as well as the unique needs of your Agents. Training material is targeted to an individuals performance, and with a wide range of tools, such as assignments, quizzes, videos, discussion boards, and progress tracking, Agents will find training fun and comprehensible.
Visualized Data
With visualized data, and easy-to-navigate dashboards, an Agent's training progress and performance improvement can be easily tracked and measured.
Seamless Integration
Access to training materials and coaching sessions can be seamlessly integrated from the LMS platform, without the need to switch between multiple systems.
Adaptable Learning
Training is personalized based on the Agent's improvement needs, progress, and learning style, and students can collaborate to share feedback and insights.
Performance Tracking
By tracking Agent's performance progress and providing detailed insights, trainers can identify areas where additional support or training may be needed.
